Top Frequently Asked Questions:
Will The LumiCharge V3 Work for Me Without Being Tested? The LumiCharge V3 works perfectly for 98% of customers. A hearing aid is not just a tool to make sounds louder. Not everyone can use the same hearing aids. Hearing aids bought online without a complete hearing test and other services may not meet your needs and will not restore your normal hearing. But with practice, however a hearing aid will increase your awareness of sounds and their sources.
Why are these such a good price? Are they of great quality? We cut out the middleman which means no doctor salaries, brick and mortar building, rent, etc, that saves a LOT of money. Plus, we manufacture these with new cutting-edge technology which is more affordable than traditional methods for manufacturing hearing aids.
How do I know these will fit me properly without me being fitted? We include 6 interchangeable earbud sizes, because we do not all have the same ear canal size. If for any reason your LumiCharge V3 doesn't fit, we offer a 30-day money-back guarantee.
Are these compatible with my type of phone? Yes, these are compatible with all types of iPhones and android phones. Just download our hearing aid app and you're good to go.
Is there any kind of warranty for them? Yes, every LumiEar hearing device comes with a one (1) year warranty with a free claim. Additional claims or replacements are full price. Claims are subject to approval. Approved claims/replacements are accepted if the device has a manufacture defect. Claims are not accepted for devices that have been corroded, stripped at the gasket (by turning the receiver wires in-properly) or devices that are water damaged.
When Does the 30 Day Trial Begin? All 30 day trials will begin on the date of delivery.
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Interesting Facts You Need To Know About Hearing Loss:
A 12-year study conducted by the neurology department at Johns Hopkins School of Medicine found that untreated hearing loss increased the risk for dementia.
People with hearing loss wait an average of seven years before seeking help.
The number one cause of hearing loss is exposure to excessively loud sounds (85 decibels or higher).
Hearing loss is the third most common health problem in the US, after arthritis and heart disease.
Certain foods can help combat hearing loss and promote good hearing health, such as bananas, salmon, and broccoli.
Not being able to hear can make us feel isolated and disconnected from the world, which can lead to depression and anxiety.
Getting Started is as easy as 1-2-3
1. Download the App on your smartphone or tablet
2. Connect your LumiCharge V3 Device
Read Before You Use:
Step 1: Turn the LumiCharge V3 Hearing Aid switch on by switching to either the Low or High modes.
Step 2: Make sure the volume is set to the minimum (lowest level)
Step 3: Insert the LumiCharge V3 receiver inside your ear.
Step 4: Adjust the volume using the hearing aid app.
Shipping & Delivery:
All orders are shipped in a timely manner using DHL or depending on your location the fastest available service. Typical delivery time frame is between 7 to 10 business days however, you may receive your items much earlier. All orders are shipped with tracking number. Packages may face delays beyond our power such as customs or postal delays.
What's in the Box:
BTE Hearing Aid(s)
1 User Manual
1 Portable Magnetic Charging Station
2 Cleaning Tools
1 USB Charging Cable
6 Multi Size Ear Domes
We understand it can be difficult finding the right size, fit and product for your needs. Which is why we offer a 30 day trial from the date your product is delivered and we also give additional time to get the return back to us! So not to worry. There is no information withheld from our customers. Just ask us and we will try to help as best as possible. We strongly stand by our customers satisfaction and issue refunds to our customers that return due to not being satisfied.
We are just a customer support ticket away. Do not hesitate to contact us. We are here to help.
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1 YEAR WARRANTY ON ALL PRODUCTS SOLD ONLINE
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