FAQs

FAQ

 

 

Q:  Should I buy 1 or 2?

A:  The brain processes sound from both ears for improved clarity, meaning,  balance and localization.  Being able to hear with both ears is just as important as being able to see with both eyes.  If you closed one eye, your depth perception would be distorted.  If you close off one ear, your understanding is affected.  A recent Swedish study showed an 18% improvement in speech recognition in noisy environments with 2 hearing aids rather than one and a Dutch study showed that 93% preferred 2 rather than one.

 

Q:  If I can only afford 1, which ear?

A: It may sound counter-intuitive but if you can only afford one at this time, you should fit the better hearing ear.  This ear will probably have better discrimination and you will benefit more from the amplification.

 

Q: What if I have questions regarding product features?

A:  Feel free to contact us by e-mail with your questions. We look forward to hearing from you! Of course, our site also provides web pages with a comprehensive description of product features.

 

Q: Will a hearing aid cure the ringing in my ears?

A:  Ringing in the ears, or tinnitus, is most commonly caused by nerve-related hearing loss.  Our hearing aids will not cure or diminish the ringing in your ears.

 

Q: How do these hearing aids compare to custom hearing aids?

A:  Custom hearing aids provide the highest level of care that you can get, but that level of care can come with a price tag that can exceed $4000 per ear! If price is no object, then we recommend you pursue a custom hearing aid. However, for most people, custom hearing aid costs are a significant barrier to better hearing.

 

Q: when does the trial begin? 

A: All 30 day trials will begin on the date of delivery per USPS tracking # 

Our policy lasts 30 days. If 30 days have gone by since the delivery date, unfortunately we can’t offer you a refund.

Device must be used by the customer for a minimum of 2 weeks (14 days) to get a full money back return. If device is returned before 2 weeks, the customer will receive 90% of their money back. We do this to ensure that the customer gives the device enough time to adjust to their hearing loss. 

In order to be eligible for a return or refund your item/items must not be damaged, broken or modified. Modifying a product drops any or all product warranties. 

 

Q: What if I accidentally get my Hearing aid wet?

A:  Because the hearing aid is so comfortable to wear, it is not uncommon for us to hear that it was accidentally worn into the shower or in the rain.  Should this happen, the devise is not necessarily damaged beyond repair.  The following are helpful tips in case you should get yours wet.

 

Remove the battery and leave the compartment door wide open

Wipe the shell with a soft dry cloth

Dry the amplifier using a fan or hairdryer on the “cool” setting NOT “hot”.

Place the unit in a sealed plastic baggie filled with uncooked rice

Leave it overnight.  The rice acts as a dehumidifier and soaks up the water.

Insert a new battery.

 

Q: What happens if my package says it was delivered to my address but I can't find it? 

A: If the tracking says that the package was delivered you should reach out to the carrier for assistance. 

 

Q: How long is delivery?

A: typically 2-3 weeks. We have two warehouses internationally in Asia and Europe and whichever can fulfill your order fastest is where your order will ship from.

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