Returns & Refund Policy

Return Policy

How long do I have to make a return?
If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of the order delivery date for a refund to the original form of payment. To be eligible for a refund, the product(s) must meet the following criteria:

• Be in their original packaging with all original accessories.

• Not be damaged, broken, or modified.

• Orders placed under Special Offers, Exclusive Offers, or Open Box promotions are final sale and are not eligible for return or refund. These exclusions will be identified as non-returnable at the time of purchase.
  

Order Modification or Cancellation

Once an order has been placed and payment has been processed, it cannot be modified or canceled. This includes changes to shipping addresses, product selections, or payment methods. Please review your order carefully before completing your purchase.

Please note that modifying a product voids all warranties. Our warranty covers manufacturer defects only; it does not cover batteries or damage caused by user mishandling, including broken or corroded devices.

Additionally, customers must use the device for a minimum of 14 days (two weeks) before requesting a full refund. This allows time for adjustment to the device. If the device is returned before the 14-day period, LumiEar reserves the right to apply a 10% restocking fee.

Do I have to pay for return shipping?

Yes, customers are responsible for covering their own return shipping costs.

To be eligible for a refund, all returns must be shipped via USPS using a valid, trackable shipping method. The tracking number must be retained by the customer as proof of return. We are unable to process or verify any return without confirmed delivery to our returns facility.

Refunds are only issued once the returned item has been received and inspected at our designated returns address.

Please do not send your purchase to any address other than the one provided by our support team. Returns sent using non-approved carriers or to unauthorized locations will not be eligible for a refund.

How long does it take to get a refund?
Please allow up to 2 weeks from the return delivery date for your refund to be processed. You will receive an email confirmation once the refund has been completed.

Where do I send my return?
All returns require prior approval. Before sending any products back, please contact us at LumiEarHelp@gmail.com. This ensures your return is properly tracked and processed. LumiEar cannot be held responsible for missing packages sent without prior approval.

Need more help?
If you have any questions or need assistance, please feel free to reach out to us:

Email: LumiEarHelp@gmail.com

Late or Missing Refunds
If you haven’t received your refund yet, please contact us at LumiEarHelp@gmail.com with your order number, email, or the first and last name associated with the order. We will assist you immediately. If you’ve already received a refund confirmation email, please allow 3–5 business days for the refund to reflect in your account, as processing times vary by bank.

Payment Disputes, Chargebacks & Unreturned Merchandise

By placing an order with LumiEar, the customer acknowledges and agrees to the terms of this Returns & Refund Policy, including the provisions regarding payment disputes, chargebacks, returns, and unpaid merchandise.

Customers who have questions or concerns regarding an order are encouraged to contact LumiEar Customer Support so we may attempt to resolve the matter directly.

A payment dispute or chargeback does not constitute a return of merchandise. If payment for an order is reversed, refunded, or otherwise remains unpaid while the customer remains in possession of the merchandise, LumiEar may require the merchandise to be returned in accordance with the return instructions provided by LumiEar.

If merchandise remains in the customer's possession after payment has been reversed or the balance otherwise remains unpaid, LumiEar reserves the right, to the extent permitted by applicable law, to pursue recovery of the unpaid balance and/or merchandise. This may include referring the outstanding balance to a third-party collection agency or pursuing other lawful remedies.

Customers remain responsible for complying with applicable return requirements and providing valid return tracking when requested. Initiating a payment dispute does not replace the return process or establish that merchandise has been returned.

By completing a purchase from LumiEar, the customer acknowledges that they have reviewed, understood, and agreed to these terms as a condition of purchase.