Refund Policy

RETURN POLICY


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How long do I have to make a return?

If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of the order delivery date to your address for a refund to the original form of payment only. In order to be eligible for a refund your product/products must not be damaged, broken, modified or purchased under a special offer. Modifying a product drops any or all product warranties.  **Device must be used by the customer for a minimum of 2 weeks (14 days) to get a full money back return. If device is returned before 2 weeks LUMIEAR reserves the right to decline your return or assess a 10% re-stocking fee if these terms have not been followed. We do this to ensure that the customer gives the device enough time to adjust to their hearing loss. 

Do I have to pay the return shipping?
Yes you will be responsible for paying for your own shipping costs for returning your product. Please do not send your purchase back to the manufacturer or your return will not be eligible for a refund. 

How long does it take to get a refund?
Please allow up to 2-3 weeks from your return delivery date for your return to be processed. You will receive an email confirmation once the refund is completed.

How do I know where to send my return to?

ALL RETURNS REQUIRE APPROVAL BEFORE SENDING THE PRODUCT(S) BACK

Please contact us at our customer support email support@LumiEar.com before returning anything on your own. We cannot be responsible for missing packages. 

Am I able to trade in my item(s)?
Lumiear does not currently accept trade ins. 

 

International Shipping/Return/Delivery  Policy

Lumiear is not responsible for payment of customs, taxes and duties. For specific information regarding customs policies and fees please contact your local customs office. All shipping charges are non-refundable.

Need more help?
Please feel free to contact us with any questions!
Email: support@lumiear.com 

Late or missing refunds (if applicable) If you haven’t received a refund yet, first please contact us at support@LumiEar.com with your order number, email or first and last name on the order and let us know so we can assist you immediately.

If you have received a refund email notification please allow your bank to process this and for it to reflect in your bank within 3-5 business days. 

 

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